Purchases of $150 or more receive free ground shipping. The ground shipping rate for orders below $150 starts at $15 depending on your location. Shipping rates to Alaska and Hawaii are as follows: $55 for three bottle purchases, $70 for 6 bottles, $85 for 9 bottles, and $100 for 12 bottles. We are not offering expedited shipping options at this time. We are currently unable to offer free shipping for subscription orders going to Alaska or Hawaii.
We currently ship to address in California, but more will be available soon.
We are unable to accept returns once your wine has been delivered. Gift cards are also non-refundable. If you are dissatisfied with your purchase, please contact customer service at email@example.com.
Please note: Extreme heat or cold can damage wines in transit. We are not responsible for wines that become damaged due to failed delivery attempts or packages left outdoors for extended periods.
To request an order cancellation, please contact us at firstname.lastname@example.org. A restocking fee will be applied if the order has already shipped. We are unable to cancel an order if the package has already been confirmed as delivered by the carrier.
You can reach out to UPS directly to arrange a different delivery date. We recommend signing up for UPS MyChoice where you can manage your shipments and receive delivery updates. An adult signature (21+) is required for delivery and UPS will make three delivery attempts before the package is returned to our warehouse. A restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date.
Orders will arrive within 2-7 business days after your order is placed unless we inform you differently on our website or via email. Shipments leave from California, so please be aware that shipping times may vary depending on your distance from our warehouse.
We'll email you a tracking number as soon as your order has shipped. If you have any questions about your order, please email us at email@example.com.
Please email us at firstname.lastname@example.org. We'll do our best to work with our shipping partners to find your package. However, we're not responsible for any errors in the order or shipping address that result in a lost package.
Please contact email@example.com within 24 hours of placing your order. We'll do our best to accommodate your request.
Please email us at firstname.lastname@example.org with a photo of the damage that shows the bottles are unusable. Then we can ship a replacement to you free of charge.
Yes, but you will need to place a separate order for each location.
For general questions and questions about our subscription service, email email@example.com.